Forum Discussion

Jatin's avatar
Jatin
On our wavelength
2 years ago

Secured No Internet - Hub 4

I have had a new laptop and just can't seem to get it worked with WiFi. It will work completely fine with hotspot from phone.

Tried Hub off + unplug + restart. Just says connected secured but no internet. Trouble shoot says laptop set up correct but no response from DNS......

Any idea how to resolve?

  • Client62's avatar
    Client62
    Alessandro Volta

    Will the laptop work with the VM Hub via a network cable ?

    • Jatin's avatar
      Jatin
      On our wavelength

      Sorry for the lateness. Yes it works on Ethernet cable.

  • Client62's avatar
    Client62
    Alessandro Volta

    Connecting via Wi-Fi and then not working is what would be seen if the VM Connect app had been used to pause the Wi-Fi of the laptop.  

    It can also be what is seen when a laptop needs to be fully rebooted try :  Shutdown or sign out >>> Restart to clear any issues with the Wi-Fi of the laptop. 

    • Jatin's avatar
      Jatin
      On our wavelength

      I have checked and it's not paused on VM Connect. Rebooting not worked either.

      • Jatin's avatar
        Jatin
        On our wavelength

        Could thus laptop be blocked by Virgin Media? How can I find out?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You can either rest the hub or put it in modem mode and get your own wifi router with 1Gb ports


    Jatin wrote:

    Could thus laptop be blocked by Virgin Media? How can I find out?


    Yes VM can do this by firmware update by changing how wifi connects with which can break so wifi devices which is why VM should never do wifi because unlike 3rd party router that do many checks VM don't even ethernet has this problem but it more rare.  

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Thank you for giving some advice legacy1, did this help at all? Cheers 

      • Jatin's avatar
        Jatin
        On our wavelength

        Sorry but my knowledge in this technology is not great. I don't how how to put WiFi unit to modem mode and then use own WiFi router. Do not know where to start and what to do if any issues.

        Should VM not be able to sort out?

  • Client62's avatar
    Client62
    Alessandro Volta

    Being able to connect to the Wi-Fi but not able to access internet are the symptoms of Wi-Fi MAC address filtering.

    Disable MAC filtering to re-enable Paused devices

    Login to the Hub's menus at http://192.168.0.1

    1) Advanced settings >>> Wireless >>> Security

       1.1) then set Wireless MAC Filtering to Disabled

       1.2) "Apply changes"
     
    2) Advanced settings >>> Security >>> MAC Filtering

        2.1) then delete all entries in the MAC filter list

        2.2 Enable Always on

       2.3) "Apply changes"

    • Jatin's avatar
      Jatin
      On our wavelength

      @John_GS - It is connected to WiFi but not able to access internet or anything. Connection just says No Internet, Secured.

      @Client62 - The MAC filtering is already disabled

  • Client62's avatar
    Client62
    Alessandro Volta

    Once the laptop connects to the VM Hub inspect its network connection properties.

    The key fields are

    IPv4 Address : a value in the 192.168.0.xxx range
    IPv4 Gateway: 192.168.0.1  is expected for a Hub in Router mode.
    IPv4 DHCP Server 192.168.0.1       ditto
    IPv4 DNS Servers 194.168.4.100 & 194.168.8.100

    Below is the Wi-Fi adapter of my HP Workstation for comparison :

     

    • Jatin's avatar
      Jatin
      On our wavelength

       been few months and still not able to connect via WiFi. Any help will be greatly appreciated