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Frustrated2021's avatar
Frustrated2021
Joining in
10 months ago

Ring Doorbell & Hub 4 Cannot Connect

Since I got a new Hub 4 last week my Ring doorbell can't connect at all and some of the ring camera's are going on and off. Rebooted a million times. Hub is in Modem mode, router is on full passthrough. Any thoughts

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Factory reset the Ring Doorbell and then follow the as new installation process to the letter.

    Don't reboot the VM Hub, in modem mode it is not the cause of your Wi-Fi issues.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team

      Hi Frustrated2021 

      Welcome back to our community forums and sorry to hear your hub 4 and ring doorbell are unable to connect. We can understand your concern and we want to best help. Just to confirm, do you get the same issue when the hub is in router mode? Is the Ring doorbell the only device with this issue? Do you have any WiFi connectivity issues in your home? https://virg.in/ConnectHelp 

      Thanks,