Forum Discussion

NorthernKn1ghts's avatar
NorthernKn1ghts
Joining in
2 years ago

Replacement Exterior Brown Box Cover

Hi,

I've seen similar posts about this so hopefully this will work to get a replacement!

My neighbours exterior cable box cover blew off during the night and wedged underneath my car’s front wheel. I drove off without knowing it was there and now it’s smashed to pieces. 
I’m not sure if my neighbour is a Virgin customer so therefore I’m trying to get this resolved for him. How can I go about getting a replacement?

Picture attached for reference.

Thanks!

 

 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey NorthernKn1ghts, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a PM and we can look into this.