Forum Discussion

mtscrap's avatar
mtscrap
Tuning in
2 years ago

Record for Most Times Contacted Virgin Media without any action.

Is there an official record for how many times you contact Virgin Media without the problem being resolved? Here is what happened to me: September 2023, changed contract with VM, they said I would n...
Ilyas_Y's avatar
Ilyas_Y
Forum Team
2 years ago

Thanks for speaking with us today mtscrap on the Virgin Media forums. 👋🏼

I'm glad to say we have been able to sort out the 2nd aspect of our conversation involving a credit.
We can't mention openly what was discussed but with this issue - it's fair to say we have resolved the matter brought forward.

Let us know if you have any other queries and we'll assist where we can.

Kind regards,
Ilyas.