XGS-PON Gig1 Symmetrical upload - Complaint
Into our second week of trying to get this added to our new account and the help desk are sadly just playing ping pong and nothing get resolved. I've raised a complaint and just got a reply back s...
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No help, all I get is "you are on the full 1gig package"
Never had this much trouble trying to give a company more money per month...
Had Talktalk for 11 years, maybe called them twice and used live chat once - all issues resolved. Not even a month with Virgin and had 6 or so failed calls, countless live chats and 1 Web complaint - and zero sorted.
I'm afraid, it's a fact of life with VM.