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flyingpigs's avatar
flyingpigs
Joining in
2 years ago

Poor Wi-Fi but support won't send a pod

I move home a few months ago and due to the size of the house and the thickness of the walls, the Wi-Fi in some parts of the house is quite poor. I'm on a Volt package, so am entitled to 3 pods, and support sent out one pod about a month ago which has helped in one part of the house. I've now tried requested a second pod, but the support person said "we're unable to process your pod request as these will defeat the purpose"....

I've tried using the Connect app, but like others have said, even though I get a "poor" score, there's seemingly no way to order the pod from the app. Could someone from Virgin let me know how I can get a second pod so that I can hopefully get Wi-Fi to the whole house?

Thanks

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello flyingpigs.

    Thanks for your post and welcome to our community.

    Sorry to hear about the poor coverage and you trying to order the second pod.

    I can look into getting this ordered for you. 
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello again flyingpigs.

    Thank you for those details.

    Just to let you know the second Pod has been ordered for you now.

    You can view the order and delivery date through your online account here 

    If you are unable to see the information, I have sent it by Private message anyway.

    Please let us know how the service is after you have set this up.

    Gareth_L