No internet. Network access : Blocked

17 going on 18 days later and Virgin Media still hasn't restored our broadband service to our property since their actual team caused disruption to our service.

Meanwhile, Virgin Media complaints procedure staff have continued to mark all of our raised complaints via their website complaints procedure form as case closed and this is before anything in those complaints has actually been addressed, resolved or services restored. 

You couldn't make it up....

With regards to the service status page @JBRENNAND, I'm fully familiar with the types of procedures one should carry out mate. I literally use to be one of their service engineers who repaired their exchanges and CATV stuff for years, equally I'm fully aware of their bad practices and failures too.

We just want our internet back online.  It worked perfectly fine, then they sent out an SMS to say theirs an 'Area Fault', even then it was still working completely fine, then minutes later everything goes down.

A while later we get an SMS to say they've completed their works and everything has been restored when it hadn't.

We contacted their customer service minutes after that last SMS to have them make aware whoever it was within their company who was working on our area has interfered with their network further caused a bunch of outages.

17 going on 18 days later they've still resolved absolutely nothing.

We've called, emailed, completed complaints, contacted them on social media and still no service has been restores. 

We've requested multiple times that all correspondence with us be carried out via email so we have record and even that hasn't even worked out for us, specifically because they keep closing our raised complaints before anything is fixed.

Also the complaints page is showing a bunch of coding errors.