Forum Discussion

Colegate's avatar
Colegate
Joining in
29 days ago

No Internet AGAIN

7th time in less than 12 months- normal procedure send a tech to tell me no equipment issue and external team needed - another weekend with no service - why do I bother- whats the alternative? 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    27 days ago

    Hi Colegate 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having with your broadband service and that you feel this way 😔

    Have you been advised when a member or members of the external team will be sent out? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Colegate's avatar
      Colegate
      Joining in
      26 days ago

      Daniel - yes do have a date 7 days after I lost my service - not really a solution - just a plaster to fix it temp and then I expect will lose it again - can you advise what services out there better than VM perhaps.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        26 days ago

        Type your postcode into USwitch, it should return a list of available ISP's in your area.