We signed a new contract with you last month and have a new internet code, of which I have added to all devices including both to boxes
We have 2 tv boxes , one upstairs is not connecting to the internet - gives a N27 code
We had a new tv box installed in our lounge by the engineer and they supposedly checked our one upstairs and we have no phone line either
Please advise as I have followed all steps on your help pages with no joy
What do you mean by "new internet code" ? How is this "added to all devices" ?
Forum TeamHi suemyoung1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your services. I'm afraid your post doesn't really make much sense so we're struggling to understand what the issue is. By 'new code' are you referring to your WiFi password which allows your devices to join the network?
What happened when trying to watch Live TV, does this work?
With your landline service, are you plugging this in to your hub or to the wall socket?
Pop back and let us know so we can offer further support.
Many thanks,
