My WiFI booster is not working

Unplug it before it can cause any damage.

Post a photo of it so the VM mod team can see what needs to be replaced.

Please report this to Trading Standards https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Hey JamesQ64 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues with the Wi-Fi pod.
Please unplug this and stop using this for safety reasons.

I will send a private message to further assist with the query.

Kind regards,
Ilyas.