Forum Discussion

Meg3's avatar
Meg3
Joining in
4 months ago

My virgin media app says it cannot find my hub.

Hello,

On my virgin media app, it will not let me turn on the virus protection, and it says it cannot find my hub, even though we are connected to the Wi-Fi right now, possible causes of this please?

Thanks.

  • Client62's avatar
    Client62
    Alessandro Volta

    possible causes of VM Connect failure ...

    An iPhone with Apply Relay ( a VPN ) enabled, or any mobile with a VPN enabled.

    A Hub 4 where the VM Connect app has corrupted the Hub 4 ( very common mode of failure ) ,
    i.e. it's menu at http://192.168.0.1/ no longer works after the password is entered & the Hub 4 needs to be junked replaced.

    You recently has a replacement VM Hub delivered, it take several days for the system to catch up and for the Connect app to be begin corrupting the next Hub 4 err working sort of.

    • Meg3's avatar
      Meg3
      Joining in

      I haven’t had a new hub 4 and it isn’t corrupted? I don’t know what you mean by that.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        If you try to logon to the Hubs admin console and you get a white screen, it could be the Connect app has “corrupted” the Hub.