Intetmittent Ethernet & Wi-Fi

Question

As described. Has been several months. Requires a reboot or waiting for several minutes to regain the connection. Can happen multiple times every single day.&nbsp;3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;386000000 &nbsp; &nbsp;11.8 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;322 &nbsp; &nbsp;170000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;53 &nbsp; &nbsp;178000000 &nbsp; &nbsp;10.2 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;64 &nbsp; &nbsp;186000000 &nbsp; &nbsp;11 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;75 &nbsp; &nbsp;194000000 &nbsp; &nbsp;11 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;86 &nbsp; &nbsp;202000000 &nbsp; &nbsp;10.6 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;97 &nbsp; &nbsp;210000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;108 &nbsp; &nbsp;218000000 &nbsp; &nbsp;9.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;119 &nbsp; &nbsp;226000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1210 &nbsp; &nbsp;234000000 &nbsp; &nbsp;8.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1311 &nbsp; &nbsp;242000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1412 &nbsp; &nbsp;250000000 &nbsp; &nbsp;9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1513 &nbsp; &nbsp;258000000 &nbsp; &nbsp;8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1614 &nbsp; &nbsp;266000000 &nbsp; &nbsp;7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1715 &nbsp; &nbsp;274000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1816 &nbsp; &nbsp;282000000 &nbsp; &nbsp;6.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1917 &nbsp; &nbsp;290000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2018 &nbsp; &nbsp;298000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2119 &nbsp; &nbsp;306000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2220 &nbsp; &nbsp;314000000 &nbsp; &nbsp;10.3 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2321 &nbsp; &nbsp;322000000 &nbsp; &nbsp;10.9 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2422 &nbsp; &nbsp;330000000 &nbsp; &nbsp;11.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2523 &nbsp; &nbsp;338000000 &nbsp; &nbsp;11 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2624 &nbsp; &nbsp;346000000 &nbsp; &nbsp;11.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2725 &nbsp; &nbsp;354000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2826 &nbsp; &nbsp;362000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2927 &nbsp; &nbsp;370000000 &nbsp; &nbsp;11.9 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3028 &nbsp; &nbsp;378000000 &nbsp; &nbsp;12.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3129 &nbsp; &nbsp;394000000 &nbsp; &nbsp;12.1 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3330 &nbsp; &nbsp;402000000 &nbsp; &nbsp;11.9 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3431 &nbsp; &nbsp;410000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;353.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;5 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;3 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;3 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;2 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;6 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;0 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;4 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;6 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;8 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;1 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;0 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;128 &nbsp; &nbsp;4K &nbsp; &nbsp;2511 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;7683.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;11.0 &nbsp; &nbsp;1764299 &nbsp; &nbsp;03.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;40.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;39.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;40 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;41 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;39.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;33.2 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description15-03-2025 09:20:54 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface15-03-2025 09:03:01 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface15-03-2025 09:02:23 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Fail from LAN interface15-03-2025 08:42:12 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:12 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:08 &nbsp; &nbsp;notice &nbsp; &nbsp;REGISTRATION COMPLETE - Waiting for Operational status15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:42:02 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation15-03-2025 08:41:56 &nbsp; &nbsp;notice &nbsp; &nbsp;DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:41:55 &nbsp; &nbsp;notice &nbsp; &nbsp;TLV-11 - unrecognized OID;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:41:49 &nbsp; &nbsp;warning &nbsp; &nbsp;DHCP WARNING - Non-critical field invalid in response ;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:41:47 &nbsp; &nbsp;notice &nbsp; &nbsp;Honoring MDD; IP provisioning mode = IPv415-03-2025 08:41:32 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;15-03-2025 08:41:31 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset13-03-2025 22:33:06 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-03-2025 22:32:36 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;13-03-2025 22:32:35 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset25-02-2025 23:29:29 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;25-02-2025 23:28:58 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;25-02-2025 23:28:57 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset22-02-2025 04:49:02 &nbsp; &nbsp;critical &nbsp; &nbsp;Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;22-02-2025 04:45:46 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;21-02-2025 17:15:11 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;19-02-2025 15:25:38 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;16-02-2025 02:37:25 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-02-2025 01:48:04 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-02-2025 01:43:25 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-02-2025 01:43:20 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-02-2025 01:42:43 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;13-02-2025 01:42:30 &nbsp; &nbsp;critical &nbsp; &nbsp;No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=dc:92:72:c4:16:91;CMTS-MAC=f8:a7:3a:57:b1:62;CM-QOS=1.1;CM-VER=3.1;

CZCJiaxu · Answer

PS: Hub 5 it is.&nbsp;

Cardiffman282 · Answer

Most of the downstream power levels are too high. Check for local faults on 0800 561 0061.&nbsp;

jpeg1 · Answer

If nothing is recorded on that number, phone in to customer service and report a fault.&nbsp;

Carley_S · Answer

Hi CZCJiaxu&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your service concerns. Checking the systems on our side we can see your power level are out of specification and no known area issues are causing this. We'll need an engineer to attend to investigate this further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.&nbsp;
 &nbsp;

Forum Discussion

Intetmittent Ethernet & Wi-Fi

4 Replies

Related Content

Ordering Wi-Fi Pods

Wi fi phones

wi fi Pod

Wi-Fi rubbish with iPhones!

Wi-Fi Pods