Forum Discussion

Patricia161's avatar
Patricia161
Tuning in
2 months ago

Internet

When I try to go too a link through my email or open some apps I can’t get through on my Virgin internet but if I set my internet to my hotspot I get through can anyone explain why

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi Patricia161 👋.

    Thanks for reaching back out to us, sorry to hear that you are having issues with some of yours unable to open. Can we ask are these app of a mature nature such as gambling, gaming, etc that may be blocked by a mature filter in place to protect the younger generation? 

    I shall drop you a private message should you need further assistance or that this may not be the case and need a deeper investigation.

    Sabrina