Hi all, I just want to see what other people’s experiences are, we have had virgin media for less than a month and now currently experiencing are second period of no internet access.
Is this a common thing with virgin? I need a stable connection for work so if it carries on I will need to leave.
many thanks
chris
Have you been with VM for less than a fortnight? If so you can use your 14 day cooling off period. If not you may be subject to a large early disconnection fee.
In the mean time further monitor your connection with a BQM https://www.thinkbroadband.com/broadband/monitoring/quality
Which VM Hub do you have and what lights does it display during the internet outages ?
Note there is no SLA for Residential Contracts. If WFH is very important, consider a backup solution, e.g. SIM based router.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. If any issues exist, VM will not send out engineers whilst a fault exists.
If you can, please post the power levels, Pre and PostRS errors and network log from the Hub.
Setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Run a wired speed test on www.samknows.com/realspeed and post the results.
Once done we can comment.
