Hi all, I just want to see what other people’s experiences are, we have had virgin media for less than a month and now currently experiencing are second period of no internet access.
Is this a common thing with virgin? I need a stable connection for work so if it carries on I will need to leave.
many thanks
chris
Have you been with VM for less than a fortnight? If so you can use your 14 day cooling off period. If not you may be subject to a large early disconnection fee.
In the mean time further monitor your connection with a BQM https://www.thinkbroadband.com/broadband/monitoring/quality
Which VM Hub do you have and what lights does it display during the internet outages ?
Note there is no SLA for Residential Contracts. If WFH is very important, consider a backup solution, e.g. SIM based router.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. If any issues exist, VM will not send out engineers whilst a fault exists.
If you can, please post the power levels, Pre and PostRS errors and network log from the Hub.
Setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Run a wired speed test on www.samknows.com/realspeed and post the results.
Once done we can comment.
Forum TeamHey Dolby1978, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some connection issues.
We can see there was an area issue however this has now been fixed.
Is everything now okay?
