Internet cut off day after cancellation
CONFUSED!! Hi, so I had a contract with virgin just the broadband and finished the contract around the 3/2/24 this was then cancelled around 13/2/24-14/2/24 as this had to be terminated due to a sp...
Forum Discussion
UPDATE! I'm now quite annoyed!!! Virgin media customer service is shocking after over an hour waiting to speak to someone about my issue I was asked to give my account number no less than 4 times to then be told I don't have Internet till the 26th 🤦♀️ I know this! My complaint is my old one was agreed to be turned off on the 25th to be told "sorry I don't understand what you are saying" unfortunately this customer care team member lacked the empathy and knowledge to deal with the situation and nobody seems to want to help me. I've been left stressed and upset by it all.
Sounds like a horrible state of affairs for you. The VM forum team can be pretty good with these situations when they get around to your thread. I wouldn't waste any more of your time talking to offshore customer services.