Forum Discussion

Johnnyrbebel's avatar
Johnnyrbebel
Joining in
2 years ago

I have 1 gig broadband which says i can get 3 free boosters?

I can't find how I obtain these free boosters which I require as I can't get WiFi to parts of property? How do I get these??

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    See this

    ____

    VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If you do want to invest in even better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

    £40-100 should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey Johnnyrbebel,, thank you for reaching out and I am sorry you are having some issues with trying to order a pod.

    The best way to get a pod order is download the Virgin Connect app, from here do a scan.

    If the scan picks up that you need a pod it will allow you to order some.

    However they can be chargeable depending what package you on.

    They are free on Volt, 1GB or Oomph bundles. 

    You can only order one per time, and then another in 5 days if you needed.

    Please let me know how you get on. Thanks