Forum Discussion

4aron's avatar
4aron
Tuning in
9 months ago

Hub3 White light faulty

Evening all,

My Hub3 is getting old now and over the past few months the white light has gone from white to orange to red.

I have restarted and reset the hub a few times but I think the led is almost dead.

I've found a few posts about the same issue, some get a replacement, some don't, but also the led serves as a safety feature for overheating, as it is atm I'm not sure it will serve me well if it does overheat.

Which hub would i get if i were to get another sent ?

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    I have escalated your post as it may be a safety issue. More than likely the replacement will be another Hub3. VM only upgrade your Hub to 4 or 5 automatically if you move to the 1 Gig service.

  • Hi 4aron 

    Welcome back to the community forums

    Sorry to hear of your concerns with the LED light. It could be that the issue is an LED error rather than an internal issue with the router itself. This can be resolved sometimes through a reboot. Checking the systems at our side, we can see the router has been on continuously for quite a long while time. 

    Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Let us know what the LED is showing after this and we'll look into this further for you if needed. 
     

    • 4aron's avatar
      4aron
      Tuning in

      Hello Carley, 

      I've done as you asked, LED is still the same, I knew it would be but steps have to be followed 

      After reboot

      After reset

      Aaron

      • Akua_A's avatar
        Akua_A
        Forum Team

        Thank you for trying 4aron 

        In this case, we are sending you a private message to best look into this issue. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    Ah - the pinole reset that fixes a LED that's on the way out.  Wonderful.