Hub 5 upgrade request.
So as far as I can work out my speeds should be 1130Mbps But I am only getting 950Mbps, I have now narrowed it down to the hub4 only capable of 1Gbps speeds.
My pc is X670 AORUS Elite AX with 2.5Gbps port and other pc's in the house some are wired and all capable of wifi6.
After 2 hours waiting on chat to talk to someone who clearly had no understanding that I wanted to have a hub 5 supplied so I can get maximum advertised speeds via ethernet (cat8) instead of getting 15% less speed as I do currently.
The only answer I could get was "we checked your hub 4 and Its working" completely missing the point I was trying to make.
I also asked for a new cable that runs from the splitter box to the back of the hub as my one is damaged (new puppy fancied a chew).
Couldn't even get the tech booking correct as I stated I don't get home before 2pm but booked 8-12 then 12-4.
I can do it myself, don't really need a tech to visit.
Honestly lost the will to live with customer service and seriously thinking of just ending my subscription.
Can anyone from Virgin get these issues sorted out for me please?