Hub 5 intermittent Ethernet & Wi-Fi

Question

As described. Has been several months. Always need a reboot or wait for several minutes to regain connection. Happens multiple times every single day.&nbsp;3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;386000000 &nbsp; &nbsp;11.9 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;322 &nbsp; &nbsp;170000000 &nbsp; &nbsp;7.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;53 &nbsp; &nbsp;178000000 &nbsp; &nbsp;10.3 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;64 &nbsp; &nbsp;186000000 &nbsp; &nbsp;11 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;75 &nbsp; &nbsp;194000000 &nbsp; &nbsp;11.1 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;86 &nbsp; &nbsp;202000000 &nbsp; &nbsp;10.6 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;97 &nbsp; &nbsp;210000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;108 &nbsp; &nbsp;218000000 &nbsp; &nbsp;9.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;119 &nbsp; &nbsp;226000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1210 &nbsp; &nbsp;234000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1311 &nbsp; &nbsp;242000000 &nbsp; &nbsp;9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1412 &nbsp; &nbsp;250000000 &nbsp; &nbsp;9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1513 &nbsp; &nbsp;258000000 &nbsp; &nbsp;8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1614 &nbsp; &nbsp;266000000 &nbsp; &nbsp;7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1715 &nbsp; &nbsp;274000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1816 &nbsp; &nbsp;282000000 &nbsp; &nbsp;6.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1917 &nbsp; &nbsp;290000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2018 &nbsp; &nbsp;298000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2119 &nbsp; &nbsp;306000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2220 &nbsp; &nbsp;314000000 &nbsp; &nbsp;10.3 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2321 &nbsp; &nbsp;322000000 &nbsp; &nbsp;10.9 &nbsp; &nbsp;43 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2422 &nbsp; &nbsp;330000000 &nbsp; &nbsp;11.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2523 &nbsp; &nbsp;338000000 &nbsp; &nbsp;11 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2624 &nbsp; &nbsp;346000000 &nbsp; &nbsp;11.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2725 &nbsp; &nbsp;354000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2826 &nbsp; &nbsp;362000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2927 &nbsp; &nbsp;370000000 &nbsp; &nbsp;11.9 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3028 &nbsp; &nbsp;378000000 &nbsp; &nbsp;12.2 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3129 &nbsp; &nbsp;394000000 &nbsp; &nbsp;12.1 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3330 &nbsp; &nbsp;402000000 &nbsp; &nbsp;11.9 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3431 &nbsp; &nbsp;410000000 &nbsp; &nbsp;11.6 &nbsp; &nbsp;44 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;353.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;3 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;0 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;4 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;5 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;7 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;1 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;0 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;128 &nbsp; &nbsp;4K &nbsp; &nbsp;2511 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;7683.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;44 &nbsp; &nbsp;11.0 &nbsp; &nbsp;1630236 &nbsp; &nbsp;0

Carley_S · Answer

Hi CZCJiaxu&nbsp;
Welcome to the Community Forums.&nbsp;
We can see that you've another thread open that you're receiving support on. We ask Community members to not open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account which may delay any resolution. This also helps other members in finding all the support they need in one space should they have similar questions/concerns.&nbsp;
&nbsp;
Should you still need support on this, please respond on your already opened thread where we are already assisting you on this concern.&nbsp;

Forum Discussion

Hub 5 intermittent Ethernet & Wi-Fi

1 Reply

Related Content

Ordering Wi-Fi Pods

Wi fi phones

wi fi Pod

Wi-Fi rubbish with iPhones!

Wi-Fi dropping off