How to order a booster?
- Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles.
Forum Discussion
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Im also struggling to find where I can order a booster. The site is really frustrating and just loops around with FAQs. The WiFi doesn’t reach our home office so I need help with this.
This is how I eventually managed to order a second pod:
- Sign in to your account
- Select View package
- Select your package (mine is Volt, which comes with up to 3 pods)
- Select Learn More which takes you to the process for ordering a(n extra) pod.
Hi,
I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop.
Could you send me a link please to let me know how to order my first wifi pod/booster please ?
Many Thanks
Hi,
You can order pods through the virgin media connect app which you can find on the Google play store or apple store. Once downloaded logon with your registered email, follow instructions and locate blackspots in your home. The connect app will then allow you to order them. They are free if you are on 1gig or any volt package
hi guys could I order a pod please, been with virgin for over 15 years, and we have just moved and now the wifi is rubbish it's great in the room its placed but in the room 10 ft away it is very poor so a pod would be great. Could you please let me know what I need to do to get one TIA. Tony
Hi, I currently have 2 boosters and am requiring another one, I'm with O2 and able to get three free as I am a VOLT customer how do I go about getting another please?
- Molly_T
Forum Team
Hi Scottmh 👋 welcome to the community! Thank you for joining this thread.
Sorry to hear you are in need of an additional Wi-Fi POD. You can order one via our connect app here 👉 https://virg.in/connectapp. The app will help identify where in your home the connection issues are happening, and offer the best location to place the POD in conjunction with the 2 you already have to optimise signal. You can also order one by calling us on 📞0800 064 3850 where the team can complete testing with you in real time if needed, in order to get a 3rd POD order placed for you. Sadly we are unable to do this via the community forum! (This is due to the community not being an instant response service, and testing needing to be completed in real time.)
Thanks for your patience whilst getting this sorted!
Wishing you all the best. 🌞
Hi I’m experiencing the same thing I have Wi-Fi pods eligible on my contract but the connection speed I get in the bedroom is shocking. I’m trying to get a booster but to no avail
Hey Iva1811, thanks for reaching our on our help forums and this thread.
Welcome to our community too.
We'd love to assist, sorry to hear you have been unable to get a Wi Fi pod although Wi Fi Max is included in your package.
Can you please advise on how you've tried to place an order for your pod and what has gone wrong and you did not get one?
Also, can you confirm if you're using our Connect App and if so, have you tried to scan each room of the house for weak/blind spots and see if you can order your pod online from there?
Lastly, what speeds to yo receive over Wi Fi in the bedroom and do you have other spots that need signal boosting in the property?
Let us know of the above and we'll be eager to help out.Hi!
I'm a new customer and have had my Hub upgraded from a Hub 3 to a 5 this week and am now receiving 1gig fibre. Although this is a notable speed boost, I can't get full coverage across my home - notably on the fringes of the property where my smart devides are posted. I've used the connect app, and it has registered less that 20mb/s on a test near the garage, but the wifi is dropping out and the app says to try in 10 mins or to call someone if it persists. As a result, the app isn't recording the speed as it can't connect to the internet and perform the test linked tot he hub. My previous service with BT provded booster discs to solve this issue, so I know the pods will probably work. I'm not sure if I qualify for the pods yet as part of my current package? Any help or guidance appreciated.
Ben
- Gareth_L
Hello Mullen1960.
Sorry to hear you are unable to order the pods via the App.
The other way to order them is right here.
If you don't mind, I will need to send you a private message to pass security.
If you can check your envelope at the top right of your screen that would be great.
Regards
Gareth_L
I am also trying to get a pod, The app recommended i get one but every time i try it tales me in circles. I have M120 wifi on the hub 3. The wifi speeds are driving me nuts as i cant even join a video call for work without lagging (sometimes getting less than 5mbps). I would really appreciate if one you could private message me and sort me out with a pod
- David_Bn
Good Afternoon shibu_cni, thanks for your post on our Community Forums. and a very warm welcome to you!
Sorry to hear of the difficulty you've been facing on the Connect App when trying to order a Wi-Fi pod.
I'd be happy to assist you where possible.
Check out the envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Hi, I mentioned about signal strength when I called up to renew my contract and was told I can order via the app if it detected lower than 30mb (I think)? I have used the connect app and I get 15mb down 7mb upload in one of my rooms and I can't figure out how to order a pod?
- Robert_P
Hello S-warby89
Sorry to hear of the wireless signal issues experienced, we appreciate you raising this via the forums.
Usually Pod's can be ordered via the Connect App and following the in app steps? What happens when you test the signal in the property via the app and get the results advised? Does it advise a Pod is required? What happens when you try to follow the steps to order the Pod?
Details on the pod's and requirements can be found here and here If you're on Volt. We also have these tips for boosting the wireless signal strength and range within the property. Let us know in regards to the questions above and we can look into this further.
Rob
Hi, how do I get two pods. My contract said I would be provided with them and my WiFi is just not good enough around the house. I’ve got awful connection in both of the offices which isn’t great when I’m working from home. They really need to put an order button on the app, especially when the room scan shows the poor signal!
