How to order a booster?
- Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles.
Forum Discussion
72 Replies
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- VM now supply “wifi Pods” (no longer doing “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?
If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).
You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two - Alex_RM
Forum Team
Hi Mullen1960,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues ordering a WiFi pod.
If you've not been able to contact us since your post on Sunday let us know, and we can pop you over a private message.
Alex_Rm
Can I have a pod please? I am on 1gb connection hut the hub 4 doesn't reach all rooms and my one of the two old boosters I was using just blew and nearly set on fire.
Thanks
Hey paulwest35,
Sorry to hear you have been having this issue, with our WIFI Pods, you can go about ordering these via our Connect app which you can download here, this will run the tests and if needed recommend a Pod.
JoeHello,
The connect app says I have a strong connection but I work from home and the calls are buffering and say I have poor network quality. Please advise on how you can help order me a booster.
Thanks,
Katie
Me too. I spent ages last night and this morning to no avail. I have the ultimate volt package but no signal in the garage and poor signal in the study in the far corner of the house. I need at least one in the middle of the house.
- Ashleigh_C
Hi Gavin13683 and ewhizz
I'm so sorry to hear you have both struggled to order the WiFi Pod, I'd be happy to look into this further with you both via PM's.
I'll pop one across to both of you now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thanks again.
Hi @Ashleigh_C would it be possible to help me also. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. Would appreciate some assistance/advice.
Best
Jeff
Hi, I got my M200 Fibre router installed 2 weeks ago and there is no coverage in all parts of my flat. I’ve tried to order one of those Wifi Pods but I’m going in circles. How do I order one? Thanks
- Matthew_ML
Hey javier1105, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues trying to order a pod.
However not to worry I will be able to help you order one.
Now depending what package you are on they could be chargeable, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Hello! I also need to order pods. Wifi doesn’t work in my bedroom or the upstairs except for in the bathroom! I’ve run all the diagnostics, and VM isn’t offering me pods even though there is clearly no wifi connection in large areas of my home. Please contact me to set up an order of pods! I don’t know why it’s so complicated! Thank you.
I have also been trying to order one. My WiFi is good in the room it’s based but won’t reach to my bedroom which is only two rooms down. I have tried to scan using the connect app but it won’t connect to the WiFi in there and so refuses to scan and confirm the black spot… please help. The website is extremely unhelpful.
- Nathan_B
Hi there jgardner, welcome to our forum and thanks for your post.
I'm sorry to see you have not been able to have a pod ordered to help your broadband reach the bedroom. I can see you have spoken with the team since posting this, were they able to help get this ordered for you?
If you need any further help with this let us know, we will be happy to assist.
Regards
NathanHi,
I have been trying to order a booster as well, but the waiting times over the phone are ridiculous. Not even sure if I will end up to the right department after 1 hour wait. Could anyone help please?
Thanks
Hi, can I order a Wi-Fi pod please.
- Lee_R
Hi Rafiq-l, thanks for posting and welcome back to our community.
Sorry to hear that you're having issues that have led to you needing to request an Intelligent Wi-Fi pod. So we can understand the issue and assist you, please can you expand on the issues you're having? Are your issues related to speed via WiFi? Or the range/signal itself? You can find support and advice with improving your WiFi, here. Also, have you tried a pinhole reset of your hub? You can find how to do this, here. It essentially takes your hub back to factory settings, but clears many issues. Please only try this if you can clearly access your default WiFi password, on your hub. Finally, have you checked our website to discover if the pod would help with the issue you're having?
If you still require our Intelligent WiFi pod, please do get back to us and we'll gladly assist you with the order.
Regards
Lee_RI’m getting black spots around the house.
Hi
Can I have a pod please? I am on 1gb connection hut the hub 4 doesn't reach all rooms and can't use the connect app as it doesn't work with a hub 4!
Thanks Paul
Good luck waiting for a reply here. I ended up calling them. Took a while but got sorted
Hi,
I am a Virgin Media Volt customer and also want to order a booster.
I have the connect app however it also is unable to find my network (despite being connected to it)
Can you help?
Thanks,
Thomas
- Nathan_B
Hi there thomasshannon94, welcome to our forum and thanks for your post.
I'm sorry to see that you have not been able to order this via the Connect App. Just to confirm, have you been able to try rebooting your hub then trying to connect again to see if this helps? This should also let you run a blackspot check in your property to see if WIFI pods are needed.
Please let us know how this goes, we can assist further if needed.
Regards
Nathan- Hi @Nathan_B,
I have tried rebooting my router and also tried uninstalling/reinstalling the connect app and still no joy. The second the app opens it just says it can't detect my router and then when I follow all the steps the same thing happens immediately.
I know there are block spots in my house as the wifi does not reach outside of my living room and I need to use a wifi mesh network at present (which only gives me about 20% of my normal broadband speed). Are you able to help with getting boosters please? From the other comments in this forum, even with the Connect App it seems to take you in circles to get boosters so not sure having that working would help much anyway.
Thanks,
Thomas
Hello I'm looking to get some help ordering a booster as well can anyone help.
Thanks
- Matthew_ML
Hey uphill_downhill, thank you for reaching out and a warm welcome to the community, I am sorry you are struggling with your signal and you need a pod.
The best way to get a pod order is download the Virgin Connect app, from here do a scan.
If the scan picks up that you need a pod it will allow you to order some.
However they can be chargeable depending what package you on.
They are free on Volt, 1GB or Oomph bundles.
Please let me know how you get on. Thanks
(I'll just tag my question to this older post, as I notice others have done so with success :-))
I've had an upgrade to Volt for a few weeks now, and it seems that one WiFi pod is not enough to reach the furthest parts of my mansion. Not that it is so big, but the modem is right at the front of the house, and the kitchen and the bedroom above it, at the very back barely get a signal. In fact, yesterday trying to establish the signal strength with the Connect app, it was lost completely and I found myself on 3G. Now I do have a signal, but the app hangs on "optimising your Wifi". On earlier occasions, I got 4Mbps download (10Mbps up) without the first Wifi Pod, and 11Mbps download (8Mbps up) after I installed a first Wifi pod. Even streaming audio drops out regularly in that part of the house, and Facetime or Skype are completely out of the question,
However, since I cannot get the app to get past the "optimising wifi", I am unable to request a WiFi pod through the app, so I am trying it this way - could I have a second WiFi pod, please?
Thanks!
- Matthew_ML
Hi koenfucius,
Please can you let me know if you have deleted the app and reinstalled it?
Also is it giving you any errors when you are trying to log in, for example is it greyed out?
Pop back and keep us posted.
Thanks.
Thanks for the reply, Matt.
I have not (yet) deleted and reinstalled. I am sitting right next to the hub right now, so let's see what works and what doesn't. When I tap on 'Broadband', I see the network with the hub and the single pod, but both show a 'warning' sign and when tapped, the message "Something went wrong" appears, but trying again produces the desired result. Inspecting the network works fine, all devices are shown.
Performing a scan in my office (where the hub is located, less than 1m from me also seems to get stuck on optimizing WiFi. Two minutes later, I quit the app. I download the update, restart the app and restart the scan, and that seems to have worked: I get a (obviously very good) result.
Went back up to the room in question, and first did a scan in the doorway (if I go too far into the room I lose the WiFi signal altogether). In the doorway, I got 15Mbps down, 8Mbps up. Strangely, this time I didn't even get the 'Optimizing WiFi' screen, it gave me the results at once. I then went halfway into the room, where the signal strength went down to one bar (well it's a dot really), and that gave 8Mbps down, 3Mbps up. The hub is performing well - 1141Mbps down, 53Mbps up.
So it is clear that in this room I don't have a sufficient quality WiFi signal. But now, I cannot seem to find the option to order a WiFi pod from within the connect app...
Also is it giving you any errors when you are trying to log in, for example is it greyed out?
I do not have to log in to the app...
Thanks!
Koen
