Cant order booster

Try this...

First call 0800 064 3850and request one.  Then you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

Hi there Kellybird82 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have struggled to order the WiFi Pod's and thank you again for posting. Can I just confirm, have you tried these following steps via the Connect App: 

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option

I've done everything ran 2 x scans and it shown up red and less than 10mb. Now it won't let me log back on as it can't find my hub4. So I can't order them