Broadband down for 24 hours already
Hi, My broadband was down for more than 24 hrs already, I kept checking the service status in the app and it kept showing there is an issue in my area, and the engineer is fixing it. Can anyone let...
Forum Discussion
I would always advise a backup solution if you work from home. One of the mobile MVNOs with a PAYG SIM would suffice. Virgin Media Broadband is a Residential class service, so there is no SLA for fixing faults as there is with a Business class provision.
For instance, if you are on VMs legacy DOCSIS network, failure of a cabinet amplifier requires a new one to be pre-calibrated & tested before it can be inserted into any specific point on the network. Not doing could cause weeks of disruption in the network segment. This may not be your specific scenario, but amp replacements can take 24 hours.