Breach of GDPR
I have spent 3 hours on 3 separate occasions trying to fix someone else’s mistake and still no closer to being resolved! We are moving house in the next few weeks and were originally given last Fri...
Forum Discussion
Hey alw1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this cancelltion problem.
Can I just confirm sorry, you was due to move out and someone was due to move in to your current property?
Because the move has been pushed back, the people moving into your house haven't pushed this back with us causing your services to go offline?
Please confirm all this when you can do.
Yes this is correct, due to move on Friday 25th but has been pushed back and we don’t have another date as of yet, could be another few weeks. We’ve been without broadband for two weeks already and could now be up to a month if not resolved as soon as possible
Thanks for coming back to us on this one alw1.
Checking things here, we can see that since posting, the team have been able to get things resolved for you and the services are back up and running for you now.
When moving home, we understand things can sometimes go wrong or get postponed so once you know your moving out date, get in touch with our movers team and they can arrange the house move for you. They'll ensure that your account is then cancelled and moved to the new address without the need for a name change. The new tenant can then set up an account with VM themselves if they wish too under their own name.
Please let us know if you have any further issues.
Thanks,
