Forum Discussion

cityfan2's avatar
cityfan2
Tuning in
2 years ago

Bank OTP Codes are not being received from M&S bank

This may have started when my hub2 was replaced with a hub3 when Virgin introduced fibre phonelines. Web sites try to display the notification box onscreen but it is incomplete as no text areas are displayed. The bank has told me that their system for sending an OTP is not being triggered (they do have my correct mobile number). As a result online transactions needing an OTP cannot be verified and are rejected. This has happened on more than one occasion on more than one site. I also have an additional problem that when I try to access the Sainsburys website access is denied with a message that I am not authorised to access the site from this server. Any advice would be gratefully received. Also is anyone else experiencing the same issues?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Have you tried different browsers?  Cleared caches etc.?  What device is giving this problem? Have you VM's Child's Safe on? 

    • cityfan2's avatar
      cityfan2
      Tuning in
      2 years ago

      Thanks for your response. From my PC I have tried both Firefox and Chrome with the same results. I have just thought to try Sainsburys via Safari on my Ipad and that has worked. I suppose that that suggests that the problem is either with the browsers mentioned above or my internet settings within Windows 10. It is odd that it has only started happening since I received my hub3 and I haven't made any changes to my Windows settings. I don't use VMs.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    FYI be aware that if you are using Apple's iCloud Private Relay with your iPad then this may be masking the issue that is affecting other device.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • cityfan2's avatar
      cityfan2
      Tuning in
      2 years ago

      Thanks, I'm not using private relay.

      • cityfan2's avatar
        cityfan2
        Tuning in
        2 years ago

        Ok. Purely to share information, I can now access Sainsburys on my PC. I temporarily disabled my ad blocker, Adfender. I haven't tried to obtain an OTP code as I have already bought the item I wanted but hopefully the same resolution will work for that too.