Forum Discussion

Lizziefinigan1's avatar
Lizziefinigan1
Joining in
10 months ago

Child safe not working

Hello

 

My child safe isn't working at all now. Please can someone help me resolve this ASAP? 

With warm regards,

Liz 

  • Hi there Lizziefinigan1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are facing issue with your child safe settings, can I just check is child safe showing as active in your settings?

    • Lizziefinigan1's avatar
      Lizziefinigan1
      Joining in

      Yes it's showing as active but it is not blocking websites etc like it was before. 

    • Lizziefinigan1's avatar
      Lizziefinigan1
      Joining in

      Please can you pm me and hp resolve this issue ASAP. I have children at home.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Thanks for the reply Lizziefinigan1 👋🏼

        I'm so sorry to hear this happen. 😢
        I will assist you on the matter and look in to this.

        I will send a private message. 🧾

        Kind regards,
        Ilyas.