Forum Discussion

Wyble89's avatar
Wyble89
Joining in
2 years ago

Child Safe not working

Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Have turned setting off and back on again but no change. Factory Reset hub but again no change. This is a fundamental service that Virgin Media are failing to provide, apparently for a fair few people. Need this resolving ASAP!!

  • Client62's avatar
    Client62
    Alessandro Volta

    For Child Save to work the devices must be using the residential VM DNS.

    Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy,  Apple Relay or a VPN.

  • Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service.

      • 用心棒's avatar
        用心棒
        Very Insightful Person

        Wyble89 wrote:

        It is Virgin Media


        The forum team are best placed to help further and the issue has been flagged to them.