Child Safe not activating

Hi ELM2278, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're also having an issue with activating Child Safe. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Hi ELM2278, 

Thanks for coming back to me via private message to confirm Joseph is already helping you with this. 🙂

We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when they have an update. 

Thanks, 

Thanks for reaching out to us Gregg535, and I'm sorry to hear of the child safety issues on our connection.

Just to confirm, what happens when you try to switch the child safety setting back on via your self-care account?

Thanks,

David_Bn