Forum Discussion

huseyinbashan's avatar
huseyinbashan
Tuning in
2 years ago

Child Safe doesn't work if a browser is opened with private mode.

Hi,

Child Safe does not work If you open a browser window in private mode.  I use Safari. I tested MacBook and iPhone. 

If you open a browser window in normal mode. It blocks required websites. However, in private mode, it doesn't block.

it was working before.

Thank you

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Web Safe components (Child Safe and Virus Safe) require use of Virgin Media DNS. To determine if this is the case visit https://1.1.1.1/help and confirm AS Name value is reported as Virgin Media in normal and private browser modes.

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    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Hi huseyinbashan,

      Thanks for your post and welcome back to the community!

      Sincere apologies for any issues faced, has any of the above advice helped at all?

      Let us know,

  • JuliaRice's avatar
    JuliaRice
    Just joined
    2 years ago

    Hi, I have the exact same issue. Websafe was working before on Safari private mode - but now it’s not blocking anything ?

    Please can anyone help? I’ve checked and do have Cloudflare as the AS name on private and Virgin on normal. I’ve no idea what’s happened as these bad sites have been blocked for years and now they are accessible again, I have 3 teenagers and this is making me nervous about what they can see!!! 

    help!!

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      2 years ago
      JuliaRice wrote:

      Hi, I have the exact same issue. Websafe was working before on Safari private mode - but now it’s not blocking anything ?

      Please can anyone help? I’ve checked and do have Cloudflare as the AS name on private and Virgin on normal. I’ve no idea what’s happened as these bad sites have been blocked for years and now they are accessible again, I have 3 teenagers and this is making me nervous about what they can see!!! 

      help!!

      Does the issue persist if you turn off Use advanced tracking and fingerprinting protection, read more here Change Advanced settings in Safari on Mac – Apple Support (UK)

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Try connecting to the Cloudflare DNS  servers that support the same function as the VM servers, they are 1.1.1.3 and 1.0.0.3