Forum Discussion

JTBomb007's avatar
JTBomb007
Tuning in
2 years ago

White Box on Wall Red Light

Solid Red light, nothing works now. Gone through the online checking this and it wants to send a technician to me but I don’t want to pay £25

if the light is red doesn't that mean the issue is outside?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Which box has the red light? Your hub (which one) or your TV set top box (which one)?

    If the red light is on a hub 3 and it's in router mode then that may mean a possible overheating issue, is your hub hot to the touch? especially if the hub's location is out in the open and has plenty of air flow (if it's a hub 3 in modem mode then the light is supposed to be magenta (red))

    The £25 charge is VM standard parlance for faults which are down to the customer or their own equipment.  If it's VM's cabling or wiring that's at fault then there is no charge unless you miss the appointment or nobody over the age of 18 is available when the tech arrives.

    The tech may need to change equipment or cabling either or both internally or externally.  Even if the issue is just external then they may need indoor access to balance the signal levels and check that the equipment is working correctly.

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for reaching out to us JTBomb007, and welcome back to our Community Forums!

    Sorry to hear of the issues experienced with the red light on your router.

    I'd be happy to have this looked into for you, check out the envelope in the top right hand corner for  private message from me

    Thanks,

    David_Bn