Beware of agents upselling you Volt
I have had an interesting experience with being cold called by an agent offering me a 'great deal'!
I wish to share my experiences and give you all a warning about the tactics used that can inadvertently tie you into an 18 month sim contract.
I was called 30th September, by an agent who started, as they do, seeing if I was happy with VM, which I currently am, XPON area so getting M350 service with synchronous upload, great, works well no issues. He then asked if I was interested in Wi-Fi pods, free, if I took out a mobile sim contract, only £5/mth.
I said no as I don't use any of the VM supplied stuff as I have whole home AP's and Draytek routers to handle my network needs, so he then offered 3 months free Disney+ or Netflix, may have been both, I don't recall. I wasn't interested as these are already provisioned, Its OK, after the 3 months you get £2/mth discount on these services, still not interested.
We will increase your VM service level (to M500) included in the deal, now this I was interested in this, so I enquired would this apply to to my synchronous speeds. Yes he said! Sounds good for an extra £5/mth uplifted speed and an additional SIM card to use in my wife's iPad.
Now the crunch, after I agreed, O2 sent me about a dozen texts and emails setting up all their stuff, but my VM service stayed as M350, remember he told me it would go to M500?
I raised a couple of chats with VM, one expired while I was talking to them the second I was assured that 'it was going through'.
I then read all the T's & C's, (the ones nobody reads), within there it states that if you transfer to a 'Volt' contract it does not support synchronous uploads, so I would have ended up on a Volt 500 contract with no synchronous upload. Given that I specifically asked three times to confirm that synchronous upload would be included and wasn't then this is blatant mis-selling.
Upon raising this with VM I was told that the 'Upgrades' don't start until 14 days after you take out you original O2 'Volt' service, so outside the cooling off period for the new O2 SIM. trapping you in and 18 month contract. Clearly this is rather unfair and would probably be an unfair contract should you wish to pursue through the courts.
Managed to cancel the O2 SIM today, and the agent confirmed that NO Volt upgrades until 14 days has elapsed.
It also explains why so many of you (us) never get the uplift on your service level with VM, if you already have synchronous speeds.
This won't all apply if you are already an O2 customer transferring into VM, but if you are a new O2 customer then beware you may (will) run out of the cooling off period before your perceived benefits are applied.