Forum Discussion

TDB123456's avatar
TDB123456
Joining in
7 months ago

Virgin media box cutting out

Hi All,

When I am watching TV, either live or one of my recordings, after about 30-40 mins the picture freezes and the only way to fix it is to turn it off and on at the back of the box.

It's seems to every time we watch it and has been happening everyday for about a week.

Any ideas?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Check for local area faults?  Might also be a bad circuit, post your power levels and network log for comments.

    • TDB123456's avatar
      TDB123456
      Joining in

      Thanks, I did a network test and it couldn't find my box, even though I am currently watching it. There is an engineer coming on Monday.

  • japitts's avatar
    japitts
    Very Insightful Person

    Does the same problem occur with OnDemand?

    How about if you are on live TV, but delayed by a short time having pressed pause/rewind?