Forum Discussion

sylviah's avatar
sylviah
Tuning in
2 years ago

V6 box box keeps losing connection with the other V6 box.

I have a V6 box in the lounge and when I want to play a program I have recorded you can watch it for a while and then it looses connection and you have to wait a while to reconnect. Also the box in ...
japitts's avatar
japitts
Very Insightful Person
2 years ago

You appear to have 2 separate issues.

1: Your 2 V6's don't connect to each other, both connect to your home-hub. How are each connected - are they wireless or Ethernet? For any wirelessly connected boxes, what's the signal strength? Home > Help & Settings > Settings > Network, check the top-right.

2: Any TV box that's freezing or restarting has a fault. Does this blurry picture affect live TV? OnDemand? Streaming? Recorded programmes? Are you able to post a picture or video of this problem?