V6 + BT broadband
Hello!
My elderly parents' old TiVo box started playing up so I contacted Virgin for a replacement. They sent the V6. We had trouble setting it up (S310 error code) and we have an engineer booked for Tuesday.
Here's the thing... I've read online that these things don't work without Virgin broadband? They have BT and have never used Virgin for internet.
However, I've had a look at their online package and was surprised to see their monthly price is £80+ and it looks to me like broadband has been added to their package at some point? I don't know how this could be as they have never requested nor used it - all I can think of is when they replaced the previous box with a TiVo in around 2019 and the lady on the phone told them they'd have to have a phone line put in but didn't have to use it. I can't check by going into "change your package" because it goes to a "something went wrong!" page.
So, the issue of broadband perhaps being on the package aside (which I could be mistaken about?), what can we expect to happen when the engineer turns up on Tuesday and they only have a BT router?