Forum Discussion

philct's avatar
philct
Tuning in
4 days ago

Subtle ploy from VM?

I've resisted the temptation to 'upgrade' to 360 from our current V6 box having seen all the negative comments about it.

However, our V6 box is mysteriously losing access to the apps at random intervals often in the middle of streaming something. When it does, the icons that appear at the top of the menu screen are generally replaced with ones pushing an upgrade to 360. A cynical person might think this was a deliberate ploy by VM to get us to move off Tivo. It's getting a bit annoying.

Our box is using an ethernet connection to the Hub 3, and the network settings say we have a successful connection when the apps are unavailable.

Any explanations VM?

360

4 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi philct 

    Thanks for posting and welcome back to the community. There's no ploy at all don't worry.

    Can you confirm if you've tried another Ethernet cable at all?

  • philct's avatar
    philct
    Tuning in
    10 hours ago

    I have swapped the cable but it has made no difference. The outages can last hours but always come back eventually.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 hours ago

    Try checking with Area faults when this occurs,  on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Also post the power levels, Pre and PostRS errors and network log from the Hub.  

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping 

    Run a wired speed test on www.samknows.com/realspeed and post the results.

    Once done we can comment.