Forum Discussion

Snoopdog's avatar
Snoopdog
On our wavelength
7 months ago

SkySports NFL (517) audio level very low

It's American Football time - one of my main reasons for buying SkySports.

The audio level on 517 is pitifully low - and was like this much of last season/year. I estimate 10dB low!

Sky Sports Mix (which shows NFL Red Zone) on 510 is normal audo level. So as I switch between 517 and 510, I'm either blasted or can't hear.

CNBC on 613 is also low, but not so bad as 517.

SkySports Main Event  on 511 and the Eurosport channels are always about right.

Come on VM, levelling the audio between channels is basic quality control. Please fix it.

  • Robert_P's avatar
    Robert_P
    Forum Team
    6 months ago

    Hello Snoopdog

     

    We're sorry to hear of the differing audio between channels via your set top box. We understand how frustrating this must be for you.

     

    Is this the same across all content via those channels or just the NFL programming? Is it low for live matches and pre recorded content or does this also differ?

    • Snoopdog's avatar
      Snoopdog
      On our wavelength
      6 months ago

      On Sunday 08/09/2024:

      NFL Red Zone on SS Mix 510 was NORMAL (as usual).

      NFL Red Zone on 518 (SS+) was low (as per usual)

      NFL main games on 517 was very low (as per usual)

      On Monday 09/09/2024, PFT LIve on 517 at 1800-2000 was PITIFULLY LOW. My TV is really cranked up to hear ir. This also seems to hurt the dynamic range. The audio level came up a bit (still low) during a commercial break which seemed to be local as it included an Anglian Water ad.

      As a reference, SS Main Event on 511 ia always good..Call that a reference.

      While we are discussing audio levels. Bloomberg on 609 sounds loud (but max level is OK)  due to a ridiculous amount of audio compression to the point where during quiet spells the studio background noise comes way up. You can hear the compression gain "pumping". Switching between CNBC on 613 (slightly low audio) and Bloomberg on 609 is hugely different.

      I hope this helps you sort the issue - especially as it's NFL season! Thanks.

  • Snoopdog's avatar
    Snoopdog
    On our wavelength
    6 months ago

    Ch 517  SS NFL

    Tuesday 10/09/2024: I briefly watched PFT LIve. Again the audio is extremely low. I saw one ad break which was not local - it was similarly very low.

    Wednesday 11/09/2024 I briefly watched Good Morning Football 1300-1500. The audio remains extremely low.

    Will this ever get sorted?

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      Hey Snoopdog, thank you for reaching out and I am sorry to hear this.

      Are you using a sound bar at all?

      Depending in what audio format they are shooting in could also affect this, for example if they are shooting in Dobly but your TV doesn't output Dobly, this would effect it. 

      • Snoopdog's avatar
        Snoopdog
        On our wavelength
        6 months ago

        No I am not using a sound bar. I use a very common Sony TV.

        The audio level on 517 (Sky Sports NFL) remains very low.

        Sky Sports Channels 510, 511 are fine (call them a reference) ; as are all the Eurosport and TNT sport channels.

        This needs fixing.

  • Snoopdog's avatar
    Snoopdog
    On our wavelength
    6 months ago

    Tuesday 10.45 am. There are recordings of NFL games on both 510 and 517.

    510 audio level is normal. 517 remains pitifully low.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      Hey Snoopdog, thank you for reaching out and I am sorry to hear this.

      Is this happening only on NFL games?

      These games are are televised in Dolby Atmos.

      Whereas Sky sports games for example are not televised in Dolby Atmos unless you turn this setting on. 

      Click settings , choose Audio Visual, then Digital audio output HDMI and set it to Dolby Digital Plus.

      If so in the states they have a different output to sound than we do in the UK, so this will be a major factor of it.

      Also do you have a sound bar plugged in?

  • ssmithyo14's avatar
    ssmithyo14
    Joining in
    6 months ago

    Hi, we have the same issue with channel 517. Has any solution been identified at all? Thanks. 

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      6 months ago

      Hi ssmithyo14 not at the moment but as per our last post we have passed on the information to be looked into by our team and as soon as we have an update, we will post here.

      • ssmithyo14's avatar
        ssmithyo14
        Joining in
        6 months ago

        Thank you! Will wait to see what the team have to say.