Forum Discussion

caveman1's avatar
caveman1
Just joined
6 months ago

Security error when accessing TV apps

Hi, for over a week, we've been getting a security error message on our TV when trying to access apps like iPlayer, ITVx, YouTube, etc. I've seen multiple people on here having the same issue earlier in the year but no obvious answer as to how it can be resolved.

It says:

This server could not prove that it is content.dtv.virginmedia.com; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.

You should not proceed, especially if you have never seen this warning before for this site.

Then 'Back to safety' or 'Proceed anyway.

This is really frustrating, especially with the wait times on calls with Virgin Media (nobody has time for that!) and the fact there is no other easy way to contact Virgin Media for help. Please can somebody help pronto??? Thanks!

 

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago

    Can you post a picture of this error?

    Also does it happen when using non-app-based OnDemand? Anything from Channel 5 or Sky is good for this.

  • Kath_P's avatar
    Kath_P
    Forum Team
    6 months ago

    Hi caveman1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're getting this error. This is something that was raised and it was resolved earlier in the year. We've not seen anything new relating to this. Can you let us know when this started appearing on your box?

    Do you have multiple boxes at the house? If so, is this the same on them all?

    If you haven't already done so, please turn the box off at the mains and leave off for a few minutes. Once booted back up, are you getting the same error message?

    Keep us posted so we can help further. 

    Many thanks, 

    • Rollamite's avatar
      Rollamite
      Joining in
      4 months ago

      I'm not using a virgin TV box these are just reinstalled apps on a smart TV 

  • Rollamite's avatar
    Rollamite
    Joining in
    4 months ago

    Also getting this error, nothing works except Netflix which I don't have, I also don't use an aerial so the lack of Internet to this device has essentially bricked it, it has not been resolved, I have soft, hard and factory reset the TV as well as unplugged and replugged in my equipment, phone and pc all works fine