My mum has just got a v6 box and is unable to view any apps she gets a security certificate message. Scrolling through all the boards I see a number of people had this issue about 3 weeks ago. Anyone got any ideas on how to fix?
Interesting that one of the two is working. How are they both connected to the hub? By ethernet cable or wifi? Is one a new V6 box? Apparently new boxes are seeing this problem.
Both connected to Wi-fi and both boxes over 3 years old. I think I have fixed it by rebooting the internet connection first, then by (re)Connecting to the Virgin Media Service on each box. I hope it stays fixed!!
Thanks for the information, Jill.
Unfortunately, doing the same thing for my new V6 box did not fix the issue. I guess I will have to wait until VM come up with a fix.
I have also had the same issue in Torquay for a week now. However, I have two Virgin TV V6 boxes on the same account and only one is showing the Security Error. I can access the apps, eg BBC iPlayer, Prime Video on one but not on the other. Do you know if there is a way to solve this or are we waiting for Virgin to fix?
[MOD EDIT: Post split to create own thread]
I think they are rolling out a corrupt V6 box image from their replication servers, which is why it is a spotty problem and not all in one area, and why if you have multiple boxes only some get effected.
Have the same issue here in Hebburn
I have had the same Security Error issue for some days, but I have two TV V6 boxes both connected to my home hub and only one is showing the error. The other one can access the apps successfully. Any idea why this is happening?
Hi Jill151, thank you for your posts.
We're sorry to hear about the problem you're experiencing 😔
I can see you're currently being impacted by an outage, with an estimated fix time of midday on Wednesday (13th March).
You can track your service status for any updates using this link here.
Regards,
Daniel
Same issue in CV32 when new V6 box installed to replace faulty one. Technician stated that VM are aware and have a team trying to fix it. No idea on timescales though.
Having the same issue in TW9. Only Netflix seems to work out of all the apps but on the Service Status page Virgin are only acknowledging some fault with ITV+1’s display (the fix date for which is constantly put back.
It’s clearly an error on their Server (as this first happened and was resolved about 10 days ago) but I’m not sure why VM aren’t acknowledging it?
It’s certainly making me think whether I want to renew when my contract is up given we’re paying massive prices for a product that is being left behind rapidly by competitors.
Interesting that only the Netflix app works and it's the thing VM are pushing us to subscribe to (on top of the existing costs). Maybe I'm being cynical but "follow the money".
Netflix works through Channel List/ TV Guide, almost certainly, because VM tv box will authenticate you to Netflix direct to the Netflix servers. But e.g. Amazon Prime fails because that is routed through VM servers and fails.
My old box failed yesterday. Had an engineer come out today to do a box swap, but it's come up with the security error. He's been told to leave it like that, which means downstairs box is not yet working. He's told me not to unplug my upstairs box in case it comes up with the same error...
Had this error message whilst an engieer was fitting me a new v6 box after my apps keep crashing & reseting my box. He had no idea what the issue was nor did anyone else he spoke to. They keep changing the date of when the issue will be fixed meaning they probably have no idea.
Yep, having the same issue here in, all apps have signed out and certain functions are taking me to a certificate error message. An engineer out tomorrow to fix what is listed as another issue, in the area. Hoping it will be fixed then but will see.
I have been testing my TIVO box. Not only do the apps not work(iPlayer, ITVx , Channel 4, Channel 5, Netflix, Amazon Prime , etc etc all fail), but a lot of TV channels fail during normal use , giving the same security msg, when the Red button is involved . This list includes (but there are probably more which I haven’t tested)..
101 BBC1, 102 BBC2 fail to shift to Red button content ( and 126,138,161,162 305 too).
all of 205 amazon prime, 215 PlutoTV, 220,221,222,223,224.230,231,232,242,243,244,245,250,251,252, 554, 624, 700, 701 fail completely. They require Red button to enter and start content.
Strangely the 204 Netflix channel works, needs the red button but works. but you can’t start the Netflix app under Apps and Games!
come on Virgin. Some response needed !
Same security certificate issue, going round in circles trying to speak to a human at Virgin; no such luck. Spoke to neighbour who isn't seeing the same problem with his apps. Looking back at previous threads seems this has been an issue for over 3 weeks, Virgin replies are not providing much confidence that the issue will be resolved soon.
Same problem here, apparently the apps on the TV box have been non-functional all day.
And the message says that it is a Security Error, in other words the Internet certification for the link to the individual apps has probably expired. It is showing as a fault on the check that there are issues. and a fix is promised by 00:06 in the morning.
But looking at it, there was an earlier issue in this post code, that was flagged up earlier and an engineer was dispatched.
Hopefully there we be a discount on the next bill.
Same in Torquay, no apps working for days now and also tv guide is mostly To be announced so consequently nothing is being recorded.
