My mum has just got a v6 box and is unable to view any apps she gets a security certificate message. Scrolling through all the boards I see a number of people had this issue about 3 weeks ago. Anyone got any ideas on how to fix?
And Virgin are sending out a technician this Thursday! Useless helpline, they obviously don’t monitor this forum or they might have recognised a recurring incident, ie a PROBLEM at the server not in all the TIVO boxes.
I’m in SW11 , London. I can’t access any apps (BBC iplayer, ITVx Channel 4 , Channel 5, Netflix ) or any Catch Up . Getting same security error message on all. Looks like the authentication failed at their server
content.dtv.virginmedia.com
My TV apps have not been working for last 5 days .
Rang virgin yesterday and was told the issue should be resolved by 4:00 pm today .
This evening still same issue .
TV & Internet have been rebooted, tested already.
wifi is playing up this evening!!
any suggestions!
Forum TeamHi HV,
Thank you for your post. I'm very sorry to hear about the issues you've had with your service.
I have taken a look on our side and I am unable to see anything that could be affecting this.
Can you confirm if you are still having an issue with this?
^Martin
What is the issue you're having with the apps on your V6 box? You've not said.
Do you have any issues with C5 or Sky OnDemand? They use the same internet connection but don't use apps.
Hi HV
Either keep checking /service-status for any updates, or click on the "Get issue updates" on that page..
The page is currently showing two TV issues.
Issue 1
We hope to fix this by 6 March at 13:03
Outage Identified and Raised
You might find that you are not able to access TV Apps on your Virgin Media V6 Box at the moment.. We are sorry about this, our engineers are looking at fixing this as soon as possible.
Issue 2
We hope to fix this by 4 March at 16:03
A problem identified and an engineer has been dispatched
ITV+1 may be displayed in the incorrect format at the moment.. We are sorry about this, our engineers are looking at fixing this as soon as possible.
I had a new box installed yesterday and engineer said this problem has been going on for months! So I now have no access to any Apps, Catch Up. The service status said sorted by 12.03 today - but of course it is not. Who can fix this for all us with V6 boxes? Any thoughts?
Still showing same fault here in Edinburgh
Same here, V6 box, in Cardiff. Website says there are engineers working to fix the problem. Fingers crossed.
This may be related to the current issue showing under https://www.virginmedia.com/help/service-status
The apps are working on my 360 box, although the service status suggests "we hope to fix this by 4pm 2nd March" it may still be borked in some areas/regions, so it would be helpful if forum users gave an indication of where they live which would be helpful for forum staff eg Leeds West Yorkshire, or Birmingham, Liverpool etc
Thanks for this. Is showing a fault in my area too.
Had a replacement v6 box installed today the box has a permanent orange light on the front and no access to the apps because of the known security message. Virgin tech helpline no use as usual
Just started getting same error here too. Replying to keep in the loop of any fix.
Getting same message when trying to access apps catch up on demand etc. Had issues last night and this morning. TV wouldn't even start up. Works now but not as stated. Do you just need to wait for a fix?
Hi, this message appeared last night when trying to watch YouTube on our TV:
Security Error
This server could not prove that it is content.dtv.virginmedia.com;its security certificate is not trusted by your computers operating system. This may be caused by a configuration or an attacker intercepting your connection.
you should not proceed especially if you have never seen this warning before for this site
It then gives two options - Back to safety or proceed anyway but neither works.
I’ve changed my Virginmedia password and rebooted the V6 box but hasn’t made any difference.
can you tell me what’s wrong and what I need to do to fix it?
Thanks
This is the issue we are all getting.....
Just noticed that all apps apart from Netflix are showing the same error message. Any ideas?
Forum TeamHey SL46, Thank you for reaching out and I am sorry to hear you are having this issues.
Apologies for the TV App issues and inconvenience caused. We're aware of the problem and the team are working hard to fully resolve this as quickly as possible.
Getting a message that the security certificate error message on apps tried amazon prime, itvx bbc, chanel 4
. On demand works ok
I get same message when trying to access help settings menu
Had new V6 box today engineer said this is a known issue but VM not sure what is causing it
Thankfully everything is working ok but i can't access menu to pair remote with my TV as this is blocking the help menu??
IPlayer has finally re-appeared tonight. Now I’m just waiting for my apology and bill reduction. I won’t hold my breath………….
Same issue. Engineer who came to replace my Tivo box yesterday said it was a known error they are trying to fix! I don't have "On Demand" either.
