Security certificate error message

Same problem here, apparently the apps on the TV box have been non-functional all day.

And the message says that it is a Security Error, in other words the Internet certification for the link to the individual apps has probably expired. It is showing as a fault on the check that there are issues. and a fix is promised by 00:06 in the morning.

But looking at it, there was an earlier issue in this post code, that was flagged up earlier and an engineer was dispatched.

Hopefully there we be a discount on the next bill.

Same security certificate issue, going round in circles trying to speak to a human at Virgin; no such luck. Spoke to neighbour who isn't seeing the same problem with his apps. Looking back at previous threads seems this has been an issue for over 3 weeks, Virgin replies are not providing much confidence that the issue will be resolved soon.

I have been testing my TIVO box. Not only do the apps not work(iPlayer, ITVx , Channel 4, Channel 5, Netflix, Amazon Prime , etc etc all fail), but a lot of TV channels fail during normal use , giving the same security msg, when the Red button is involved . This list includes (but there are probably more which I haven’t tested)..

101 BBC1, 102 BBC2 fail to shift to Red button content ( and 126,138,161,162 305 too).

all of 205 amazon prime, 215 PlutoTV, 220,221,222,223,224.230,231,232,242,243,244,245,250,251,252, 554, 624, 700, 701 fail completely. They require Red button to enter and start content.

Strangely the 204 Netflix channel works, needs the red button but works. but you can’t start the Netflix app under Apps and Games!

come on Virgin. Some response needed !

Yep, having the same issue here in, all apps have signed out and certain functions are taking me to a certificate error message. An engineer out tomorrow to fix what is listed as another issue, in the area. Hoping it will be fixed then but will see.

Had this error message whilst an engieer was fitting me a new v6 box after my apps keep crashing & reseting my box. He had no idea what the issue was nor did anyone else he spoke to. They keep changing the date of when the issue will be fixed meaning they probably have no idea.

My old box failed yesterday. Had an engineer come out today to do a box swap, but it's come up with the security error. He's been told to leave it like that, which means downstairs box is not yet working. He's told me not to unplug my upstairs box in case it comes up with the same error... 

Having the same issue in TW9. Only Netflix seems to work out of all the apps but on the Service Status page Virgin are only acknowledging some fault with ITV+1’s display (the fix date for which is constantly put back.

It’s clearly an error on their Server (as this first happened and was resolved about 10 days ago) but I’m not sure why VM aren’t acknowledging it? 

It’s certainly making me think whether I want to renew when my contract is up given we’re paying massive prices for a product that is being left behind rapidly by competitors.

Same issue in CV32 when new V6 box installed to replace faulty one. Technician stated that VM are aware and have a team trying to fix it. No idea on timescales though.

I have also had the same issue in Torquay for a week now.  However, I have two Virgin TV V6 boxes on the same account and only one is showing the Security Error. I can access the apps, eg BBC iPlayer, Prime Video on one but not on the other.  Do you know if there is a way to solve this or are we waiting for Virgin to fix?

[MOD EDIT: Post split to create own thread]

Interesting that one of the two is working. How are they both connected to the hub? By ethernet cable or wifi? Is one a new V6 box? Apparently new boxes are seeing this problem.