Forum Discussion

RWJ1968's avatar
RWJ1968
Joining in
7 months ago

Relocation of v6 box

How do I contact Virgin to relocate my V6 box.  TIA

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi RWJ1968 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi RWJ1968,

        Thanks for posting 😊 So I can get a few more details from you to help move the equipment, I've popped you over a private message.

        Alex_Rm