Re: Security certificate error message

TV6 box gave up the ghost and Engineer replaced it....no issues. Then a day later all the Catch Up services no longer work. All go to a screen that says a security problem and that the server cannot identify the virginmedia server address due to incorrect security certificate. Went through all the customer service issues, rebooting box, disconnecting and reconnecting ethernet and wifi.....no success. Engineer dispatched and immediatley he says that he knows of this issue and can't do anything about it as it is an IT issue.  That was a week ago and now we are in limbo with nothing changed. No catchup...  Been waiting on Chat now for 35 minutes with a message saying we are busier than normal, but get this message EVERY time I try to contact (so why not employ some more staff???). My neighbour (a lawyer) says this is fast approaching breach of contract and that consumer laws can be used...what do I do?

 

 

[MOD EDIT: Subject title changed for clarity]