Hi I have the Security Error message 'the server could not prove that it is content.dtv.virginmedia.com the security cert is not trusted etc. I can see numerous posts with this message. Can someone please advise how to fix it. Thanks.
Forum TeamHello Ian48.
Thanks for your post and welcome to our Community.
Sorry to hear you are getting the security certificate error message.
We are fully ware of this affecting some customers with a V6 box.
Update wise we hope to have this fixed with in the next 48 hours.
You can check online for updates here or pop back on here and we can chase this up again.
Gareth_L
Well of course you are aware! It’s been going on for weeks. Why bother saying it’ll be fixed in 48hrs. How do I get a reduction in my bill. Please post details here.
I have had this problem for 2 weeks. All 4 engineers that you have sent out which has included in 3 new boxes being installed said that no one at Virgin Media seems to be able to figure out why the message has appeared and don't know how to fix it! Only reason I can now access the apps is because after a lot of discussions on the phone to VM it was agreed that I would be upgraded to the 360 and the charge for the upgrade would be waived.
Maybe something virgin media needs to consider looking into as it seems that even your own engineers don't like the v6
