My TV apps have not been working for last 5 days .
Rang virgin yesterday and was told the issue should be resolved by 4:00 pm today .
This evening still same issue .
TV & Internet have been rebooted, tested already.
wifi is playing up this evening!!
any suggestions!
Hi HV
Either keep checking /service-status for any updates, or click on the "Get issue updates" on that page..
The page is currently showing two TV issues.
Issue 1
We hope to fix this by 6 March at 13:03
Outage Identified and Raised
You might find that you are not able to access TV Apps on your Virgin Media V6 Box at the moment.. We are sorry about this, our engineers are looking at fixing this as soon as possible.
Issue 2
We hope to fix this by 4 March at 16:03
A problem identified and an engineer has been dispatched
ITV+1 may be displayed in the incorrect format at the moment.. We are sorry about this, our engineers are looking at fixing this as soon as possible.
I have had the same problem for a few weeks. Service updates keep changing date. Told it was fixed twice and then closed. Still not working. Sick of wasting time on this.
Forum TeamHi kenfi, thank you for your post.
We're sorry to hear about the problem you've been having and that you feel this way 😔
The estimated fix time for issue one is currently showing as tomorrow at midday, while the estimated fix time for issue two is showing as today at 5pm.
Apologies for any inconvenience caused.
Regards,
Daniel
The problem still persists, TV apps don’t work and there is security warning still .
it has been 2 weeks and still not resolved:
calling customer service for help is useless as they seem oblivious to the problem inspite of numerous calls and the service status states there is an issue!!
Frustrating & I am paying for service that I am not receiving.
I have the same problem. I’ve had two engineers out, who replaced my V6 box twice. Over two weeks without apps. IPlayer etc. SS11 postcode. Fix dates come and go, strangely taking my money each month doesn’t seem to be a problem. They never get that wrong!
I had a new box installed yesterday and engineer said this problem has been going on for months! So I now have no access to any Apps, Catch Up. The service status said sorted by 12.03 today - but of course it is not. Who can fix this for all us with V6 boxes? Any thoughts?
What is the issue you're having with the apps on your V6 box? You've not said.
Do you have any issues with C5 or Sky OnDemand? They use the same internet connection but don't use apps.
Forum TeamHi HV,
Thank you for your post. I'm very sorry to hear about the issues you've had with your service.
I have taken a look on our side and I am unable to see anything that could be affecting this.
Can you confirm if you are still having an issue with this?
^Martin
