Forum Discussion

SL46's avatar
SL46
On our wavelength
2 years ago

Re: Security certificate error message

Hi, this message appeared last night when trying to watch YouTube on our TV:

Security Error

This server could not prove that it is content.dtv.virginmedia.com;its security certificate is not trusted by your computers operating system. This may be caused by a configuration or an attacker intercepting your connection. 
you should not proceed especially if you have never seen this warning before for this site

It then gives two options - Back to safety or proceed anyway but neither works. 

I’ve changed my Virginmedia password and rebooted the V6 box but hasn’t made any difference. 

can you tell me what’s wrong and what I need to do to fix it?

Thanks

7 Replies

Sort By
  • SL46's avatar
    SL46
    On our wavelength
    2 years ago

    Just noticed that all apps apart from Netflix are showing the same error message. Any ideas?

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey SL46, Thank you for reaching out and I am sorry to hear you are having this issues.

      Apologies for the TV App issues and inconvenience caused. We're aware of the problem and the team are working hard to fully resolve this as quickly as possible.

       

      • Ballingdon's avatar
        Ballingdon
        On our wavelength
        2 years ago

        Please tell your help desk , because I have spent over 1.5 hours today on multiple phone calls, they don’t recognise this problem, and now they are sending a technician to my house !! What a waste of your time! No wonder charges are going up in April.

  • Alan_B's avatar
    Alan_B
    Dialled in
    2 years ago

    This is the issue we are all getting.....