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SteveGill's avatar
SteveGill
Dialled in
5 days ago

Power Adapter for V6 box

Hi,
The power cable for my V6 box broke, the thin cable where it comes out of the power brick.
I contacted Customer Services through the online chat on 18 December (as an aside the bot on the customer service chat is horrendously bad, the whole process took 40 minutes). Was told a new adapter kit would be with me in 3 to 5 working days and that I would receive an email when it was dispatched.
The only emails I've received were regarding renewing my contract which I am somewhat loathe to do seeing as I currently cannot use my main box.
Is there any way to find out if the replacement part has actually been ordered for me?

V6

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 days ago

    Hi SteveGill thanks for contacting us although we're sorry to hear of the concerns you've raised here. 

    We can check this but it should have arrived now, even with the Christmas delivery dates. 

    Please let me send you a PM so we can assist directly and respond when you can!
    Many thanks