Help! For 48 hours now, we have lost all picture on the TV.
The TV works on other HDMI channels / Roku etc, so the TV is fine. The remote works, so if I press 101 it'll go to BBC 1. We can hear sound, but no picture.
Cables are all fine, re-setting things hasn't worked. Nothing has been touched in the past few days so no idea why this has happened.
Help please!
Have you tried rebooting the V6, also possibly rebooting the VM hub?
Also try disconnecting from the main socket for a couple of minutes.
You could also try a different HDMI cable or HDMI port. (the HDMI cables can work loose)
If/when you do get access to the V6 settings try altering the V6 video settings
Help & Settings > Video Output > Change Settings
Try enabling only the following:- 1080i, 1080p passthrough, and 2160p passthrough
Forum TeamHello Gina1980,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV at the moment.
I've looked and cannot see any issues with the network or your connection. Are the issues still ongoing for you right now?
Kind Regards,
Steven_L
