Just need a new remote
So, my parents remote has stopped working and they just need to order a new one. It's not physically broken but changing the batteries or following all the troubleshooting steps has not helped in the...
Forum Discussion
I would say the quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You can use the TV Control app while you are waiting.
If your TV has a smart remote you might be able to pair that to the V6.