Forum Discussion

Bedales's avatar
Bedales
Joining in
6 months ago

Help stuck on upgrade screen

We’re in rented house and the virgin box is supplied for us without a working remote and TV was plugged in and working ok by just manually pressing + and - for channel but now it’s brought up the “upgrade to 360 at no extra cost” screen and I don’t seem have any way to get rid off as no remote (tried buying a second hand one but hasn’t worked). Can’t log in as not our account.  Any ideas how to get rid of upgrade message so can change channel? 

5 Replies

  • Have you tried replacing the batteries in the remote.

    If that doesn't work if you are paying through your rent for the virgin box I would contact your "landlord" and ask them to contact Virgin for a new remote.

    If it's still a Virgin TiVo box or V6 box which it sounds like with the plus and minus buttons, then you could download the TV connect app as a temporary solution.

     

    • roy247's avatar
      roy247
      Hero

      For what ever reason I can't edit my answer above, I don't think you can use the TV control app if you can't login.

       

      • Bedales's avatar
        Bedales
        Joining in

        Thank you - have tried new batteries but no luck.  Yes I can’t log in and use app as not my account it comes with the rent as is short term rental.  Landlord is abroad and not easy to contact and seems a bit trivial in the scheme of things!  Will leave turned off all night in hope it might reboot back to normal.  Thanks