Faulty V6 Box – Flashing Wi‑Fi & Double Arrows – Replacement Needed

Hi, My Virgin TV V6 box has stopped working. The Wi‑Fi icon and double‑arrow icon are flashing continuously, and the box will not start up properly.

I’ve already completed all the troubleshooting steps, including:

• Full reboot of Hub and V6 box
• Checking Ethernet/Wi‑Fi connection
• Testing different cables and ports
• Confirming no local service issues
• Repeating the startup process multiple times

Despite this, the V6 remains stuck with the same flashing lights and will not connect to Virgin’s TV service.

Everything points to a hardware fault, so please can you arrange a replacement V6 box or an engineer visit to swap it out.

Happy to provide any account details via private message. Thanks.